Does dhk7 support really communicate in Bengali?

Absolutely. Our entire support team is fluent in Bengali. Reach us via Live Chat, email, or Telegram — communicate in Bengali and get the help you need, comfortably.

Can I get support at 3 AM if I have an issue?

Live chat is available 24 hours a day. Day or night, the dhk7 support team is always on. Chat with us anytime for urgent payment or account issues.

I made a deposit but my balance hasn't updated — how long should I wait?

Bkash and Nagad deposits usually reflect within 5–15 minutes. If your balance hasn't updated after 30 minutes, take a screenshot of the transaction and contact us via Live Chat. Bank transfers may take 1–2 hours.

Is the dhk7 app safe?

Yes, absolutely. The official dhk7 app is completely safe. Our servers are protected with SSL encryption and your payment details are never shared with any third party. Just make sure you only download the app from dhk7.ws.

Can I play without completing account verification?

You can deposit and bet without verification. However, KYC verification is required to withdraw. Getting it done early saves you the hassle later.

How do I submit a complaint?

Reach us via live chat or email us at support@dhk7.ws. Include details about the issue, the date it occurred, and any supporting evidence (screenshots). dhk7 reviews all complaints within 48 hours.

Do VIP members get dedicated support?

Yes. dhk7 VIP and high roller members get a dedicated account manager. Their issues are resolved with top priority, and they have access to a separate fast-track support line.

dhk7 | Help Center — Account, Payments and Betting Support

Topic-Based Help

Select your issue from the categories below

Account Setup & Management

All you need to register at dhk7 is an active mobile number. No complicated details required.
Each person may only register one account. Multiple accounts are strictly prohibited.
After registering, go to your profile and update your name, date of birth, and payment details.
Users must be 18 years of age or older.
Make sure to provide accurate information during registration, or you may run into issues at the time of verification.

Login & Password

If you've forgotten your password, click "Forgot Password?" on the login page.
You can reset your password via OTP sent to your mobile number.
Use a combination of uppercase letters, numbers, and special characters to keep your password secure.
It's best to avoid reusing the same password repeatedly.
If you're having trouble logging in, contact us directly via Live Chat.

Account Verification (KYC)

Account verification is required before you can make a withdrawal.
Upload a photo of your National ID or passport.
Verification is usually completed within 24 hours.
Photos must be clear and complete — cropped or blurry images are not accepted.
Once verification is complete, you'll receive a confirmation by email or SMS.

Account Closure or Temporary Suspension

Accounts may be suspended for rule violations or suspicious activity.
If your account is suspended, contact support to find out why.
To close your account, please contact support.
As part of our Responsible Gaming policy, you can request a temporary break from playing.
To reactivate your account, submit a request through support.

Deposit Methods

Instant deposits are available via three mobile banking options: bKash, Nagad, and Rocket.
Bank transfer deposits are also accepted, though they may take 1–2 business days.
Crypto payments are also accepted, including USDT (TRC20/ERC20).
Minimum deposit amount is ৳500.
Use the correct reference number when making a deposit, or your balance may be delayed.

Withdrawal Process

Minimum withdrawal amount is ৳500. Maximum is ৳50,000 per day.
Withdrawals to Bkash and Nagad typically arrive within 15–30 minutes.
KYC verification must be completed before your first withdrawal.
Wagering requirements must be met before bonus funds can be withdrawn.
If your withdrawal is stuck, share the transaction ID with support.

Deposit Issues

If your balance hasn't been credited 30 minutes after your deposit, contact support.
Have your payment screenshot and transaction ID ready.
Recovering funds sent to the wrong number may take up to 72 hours.
If the deposit gateway is temporarily busy, please wait a moment and try again.
Bank transfers made between midnight and 5:00 AM may take a little longer to process.

Payment Limits & Rules

The daily maximum deposit limit varies depending on your account level.
VIP members are eligible for higher deposit and withdrawal limits.
All payments are processed through encrypted channels.
Payments from third-party accounts are not accepted.
Our support team is always on hand for any payment-related queries.

Welcome Bonus

100% bonus on your first deposit, up to ৳5,000.
A minimum deposit of ৳500 is required to receive the welcome bonus.
Bonuses are valid for 30 days — complete the wagering requirements within that period.
Wagering requirement: you must wager 5x the bonus amount.
The welcome bonus can only be claimed once per player.

Cashback & Reload Bonuses

20% cashback on your daily net loss is credited to your account the following morning.
Reload bonus of up to 50% on your next deposit, every week.
Reload bonuses are valid for 7 days.
Cashback comes with just a 1x wagering requirement — you can withdraw it almost right away.
If your bonus hasn't shown up, check the "Promotions" section of your account.

Refer Bonus

Earn ৳500 directly to your wallet for every successful referral.
Once your referred friend registers and makes their first deposit, the bonus is instantly unlocked.
You can find your referral link in the "Refer" section of your profile.
There's no cap on referral bonuses — the more you refer, the more you earn.
Your referred friend will also receive a welcome bonus.

General Bonus Terms

Multiple bonuses cannot be active at the same time.
Withdrawing while a bonus is active may result in the bonus being cancelled.
Some bonuses apply only to specific games or sports.
Dhk7 reserves the right to modify or discontinue any bonus offer at any time.
Full bonus terms and conditions are available on the promotions page.

Sports Betting

Bet on 30+ sports including cricket, football, tennis, and badminton.
With live betting, place bets in real time while the match is in progress.
Place bets from as little as ৳10 — suitable for any budget.
Place an accumulator bet across multiple matches for a chance to win bigger rewards.
If a bet is voided or results in a push, your stake will be refunded.

Casino Games

Live blackjack, roulette, baccarat, poker — it's all at dhk7.
Use the auto-spin feature in slots games to play with ease.
Use demo mode to learn the games for free.
If a game won't load, clear your browser cache and try again.
RTP (Return to Player) information for casino games is available on each game's page.

Betting Disputes & Complaints

If you disagree with a result, contact support within 48 hours.
Submit your complaint with a screenshot of the match or game.
All decisions made by dhk7 are based on fair audits.
If a bet is cancelled due to a technical error, your stake will be refunded.
All betting records are stored for up to 90 days.

Odds & Betting Markets

Dhk7 offers competitive odds — among the best available in the market.
A wide range of markets is available, including Asian Handicap, Over/Under, and Match Winner.
Odds change in real time — always check before placing your bet.
Odds may differ before and after a match begins.
Betting limits vary by market and event.

Android App

Download the dhk7 Android APK directly from our download page.
To install the app, enable "Unknown sources" in your phone's settings.
The app runs best on Android 6.0 or above.
You'll get a notification when an app update is available — always keep it up to date.
If the app crashes, clear the cache or reinstall it.

iOS App

Download the dhk7 app for iPhone or iPad from our download page.
The app supports iOS 13 and above.
After installation, go to Settings > General > VPN & Device Management to "Trust" the app.
If you're having trouble logging into the app, try resetting your Face ID or Touch ID.
Keep push notifications on to be the first to know about new offers.

Mobile Browser

No app? No problem. dhk7.ws works fully on your mobile browser.
For the best experience, use Chrome or Safari.
Use the "Add to Home Screen" option in your browser to create a shortcut.
If the page loads slowly, clear your browser cache.
If you have a pop-up blocker enabled, some features may not work properly.

App Troubleshooting

If the app won't open, restart your phone and try again.
If a game won't load, check your internet connection.
If you're stuck in a login loop, clear the app data.
If you're missing new features, update your app — you may be on an older version.
For any technical issue, send a screenshot to support.

Account Security

Use a strong password — at least 8 characters with a mix of letters, numbers, and symbols.
Enabling Two-Factor Authentication (2FA) keeps your account more secure.
Never share your account details with anyone — dhk7 will never ask for your password.
Avoid logging in on public Wi-Fi.
If you notice any suspicious activity, change your password immediately.

Beware of Fraud & Phishing

Only log in at dhk7.ws — no other address.
Beware of fake dhk7 sites or apps — your login credentials could be stolen.
Never share your OTP with anyone over a call or message — this is a scam.
If you receive a suspicious link or email, forward it to support.
Dhk7 never reaches out through third parties.

Data Privacy

All your personal information is protected with SSL encryption.
Dhk7 never sells your personal information to third parties.
Your payment details are stored on fully secure servers.
Read our Privacy Policy for full details.
You can request data deletion through our support team.

Responsible Gaming

Dhk7 promotes responsible gaming — play, but stay in control.
You can set daily or weekly deposit limits at any time.
You can take a temporary break using the self-exclusion option.
If you feel you may be developing a gambling problem, contact support immediately.
Visit our Responsible Gaming page to learn more.

New User Guide

Get started on dhk7 in just a few simple steps

Register

Go to dhk7.ws and click the "Register" button. Enter your mobile number, password, and date of birth. Verify the OTP and your account is ready.

Complete Your Profile

Make your first deposit

Deposit a minimum of ৳500 via Bkash, Nagad, or Rocket. Get a 100% bonus on your first deposit — start playing with ৳1,000.

Choose a game or betting market

Sports Betting, Live Casino, or slots — take your pick. Practice for free in demo mode.

Withdraw Your Winnings

When you win, head to the Withdrawal section. Enter the amount and choose your payment method — funds will arrive within 30 minutes.

Troubleshooting Tips

Resolve common issues on your own

Site or App Not Loading

Check your internet connection. Clear your browser cache and cookies. Toggle your VPN on or off and try again.

Deposit Not Received

Take a screenshot of the transaction and verify that the correct reference number was used. If the issue persists after 30 minutes, contact support.

Can't Log In

Check your Caps Lock. Reset your password. Multiple failed attempts may temporarily lock your account — contact support if this happens.

Bonus Not Received

Check the "Promotions" section. See if the bonus needs to be activated. Make sure you've met the minimum requirements.

Withdrawal Stuck

Check that your KYC verification is complete. Confirm that the bonus wagering requirements have been met. Share your withdrawal ID with support.